Delivery Information
We deliver all year, Monday through to Sunday throughout the UK. This does not include bank holidays and other public holidays! We use independent couriers and Royal Mail to deliver our balloon gifts. There is a choice of three services to choose from depending on the size of the balloon gift, the delivery location & how quickly you need it!
Can you deliver to the whole of the United Kingdom?
Almost! Due to the nature of inflated helium balloons and how parcels are transported by our couriers, there are a small number of remote areas in the UK that we are not able to deliver or may require extra time to arrive. Once you enter your delivery address details, we’ll provide you with information on the services available and the next delivery date in that area.
Examples of areas that need additional time are Northern Ireland, Isle of Man, Isle of Wight and the Highlands & Islands of Scotland. We are unfortunately not able to deliver to the Channel Islands, Outer Hebrides, Shetland Islands, Scilly Isles or Orkney Islands.
Can I leave specific delivery instructions for the courier?
Yes! There is an option for you to leave additional delivery instructions should the recipient be out, such as delivery to a neighbour or a safe place location to leave the parcel. Please note these instructions are a request only and we can’t guarantee that our courier will be able to follow them if they don’t feel it’s safe/secure enough to do so. If items are left safe, this is at your own risk and we can’t be responsible if something happens to them once they have been delivered as requested.
What happens if there is no one home when delivery is attempted?
This will vary depending on the courier we use and if you have given any delivery instructions. The courier will follow any instructions provided if they feel it’s secure to do so. Alternatively, they may come back the following day to attempt to redeliver. They may also leave a calling card to inform the recipient of the delivery attempt with instructions on how they can collect locally or rearrange delivery for a convenient date. We are not able to provide refunds if the recipients does not collect/arrange delivery of their gift.
Can I get a refund if the order isn’t delivered on the delivery date chosen?
This depends on the delivery option you have chosen. If you choose our free Super Saver delivery, we don’t offer any compensation for late delivery. If you choose our Nominated Monday-Friday or Nominated Saturday & Sunday delivery options, we will refund the delivery cost you have paid should there be any unforeseen delays. As the items are perishable and can’t be resold, we can’t accept returns or provide full refunds for late deliveries as this is usually out of our control.
Can I change the delivery address or date once I’ve placed my order?
If we haven’t dispatched your order already, then yes of course! Please email us at
[email protected] with your order reference to request changes. If we have already dispatched your balloons then we will need to speak to our courier to find out if a change of address is possible, but this could impact on the delivery date. You may also be able to do this directly using the tracking links provided by our courier.
Can I send a balloon gift to hospitals, business addresses and large apartment / halls of residence blocks?
Yes you can! However we do recommend choosing one of our Nominated Day delivery options so that your order can be tracked and perhaps allowing an extra day if possible. Please note these will usually be delivered to the post room/reception/goods in/concierge, so please ensure to include any ward, unit, apartment block/number details so that there is no delay in the parcel getting to its intended recipient promptly. We can’t accept responsibility for what happens to the parcel once it’s been safely delivered to the post room/reception and they will be responsible for ensuring it reaches the recipient from that point.
How long will the balloons last, should I order early?
You can place your order up to a year in advance and we’ll send it out when it’s due depending on the delivery date you’ve chosen. Our balloons will last at least a week (often longer!) so if you’d like to have delivery in advance of the celebration/birthday then 1-2 days before is no problem at all providing they are stored inside away from extreme temperatures.
